Customer example – Engine manufacturer:
The digital department of a leading engine manufacturer was challenged to contribute to the companies’ goal to generate earnings by building out its solutions business. Use cases where developed generating value for customers and engine manufacturer at the same time creating a win-win situation. As such the use cases exhibited the following characteristics a) increased profitability @ customer (e.g. reduction of maintenance cycles, reduction of spare parts, increase of uptime/ reduction of operational risks, convenience) b) increased profitability @ engine manufacturer (e.g. additional service business, improvement of key component lifetime and pricing as part of the solutions offering), financing of engine replacements, sale of digitally enabled services) c) fit for integration into a digital service platform.